Purpose of Policy
Tara Host is committed to customer satisfaction. This Money-Back Guarantee is provided to offer you a risk-free opportunity to evaluate our hosting services. If you find our services not up to your expectations, you may request a refund as outlined in these terms.
Products Eligible for Refund
Shared Hosting Plans
All shared hosting plans are covered under this guarantee if canceled within the first 30 days from your initial purchase. This includes:
- Basic Shared Hosting Plans
- Premium Plus Shared Hosting Plans
- Enterprise Level Shared Hosting
- All Email Hosting Plans
Ineligible Products
The Money-Back Guarantee does not apply to the following services and add-ons:
- Domain name purchases, transfers, or renewals
- SSL certificate purchases
- Dedicated IP purchases
- Managed WordPress Hosting
- Email Hosting Plans
- VPS or Dedicated server plans
Process for Obtaining Refund
Request Timing
- Submit a cancellation ticket and refund request within the first 30 days of your initial purchase.
- Services canceled after 30 days are not eligible for a refund.
Fees Deducted from Refunds
- Initial setup fees will be deducted from the refund amount.
- First-year domain registration fees are non-refundable if purchased alongside hosting.
Cancellation Method
- Services must be properly canceled through the client area before a refund is issued.
- Account resources, emails, databases, and content will be deleted upon cancellation.
Limitations and Conditions
- This guarantee is only valid for the initial 30-day period following your first purchase.
- Renewals or upgrades made after 30 days are ineligible for a refund.
- Discounted purchases and promotional items are not eligible for refunds.
- Abuse of this policy is strictly forbidden; the company reserves the right to refuse a refund in such cases.
Steps for Receiving a Refund
- Cancel your account through the client area.
- Submit a refund request ticket.
- Allow up to 7 days for processing.
- Refunds will be credited back to the original payment method.
By utilizing the services of Tara Host, you agree to these Money-Back Guarantee Terms and Conditions. Should you have any inquiries or require assistance, please contact our support team.
